Frequently asked questions

The basics#

What does VerifiedInbox do?#

We get your company's logo shown next to your emails in Gmail and other inboxes that support BIMI, and, with a registered trademark, Gmail's blue checkmark. We handle the checks, the logo file, the certificate, the setup, hosting, monitoring and renewals.

Do I need to be technical?#

No. Every step is explained in plain English, and the settings you add to your domain are copy-and-paste. You can share the DNS step with whoever manages your domain.

Which inboxes show my logo?#

Gmail shows your logo, plus the blue checkmark with a VMC. Other inboxes that support BIMI, including Apple Mail and Yahoo Mail, can show your logo too; each provider sets its own rules.

Is the checkmark guaranteed?#

No one can guarantee it: Gmail decides what to show. We make sure everything on your side is correct and stays that way.

Can I use my @gmail.com (or Outlook, iCloud…) address?#

No. Shared email domains belong to the provider, and the logo shown for them is the provider's. You need your own domain, like yourcompany.com.

Eligibility and trademarks#

What do I need for the blue checkmark?#

Your own domain, a registered trademark for your logo (US Patent and Trademark Office in our first release) and email security settings at enforcement. See VMC vs CMC.

My logo isn't trademarked. What can I do?#

If your logo has been public for at least 12 months, you can get the logo without the checkmark (CMC). You can also file a trademark through our service: email trademark@getverifiedinbox.com.

We're a new company with a new logo.#

You may not be eligible yet. We'll show you what's missing, tell you when you're likely to qualify and email you when you do. See Eligibility.

Setup#

How long does it take?#

The free checks take about a minute. After payment, the certificate issuer's checks usually take from a few days to a few weeks.

Will this break my email?#

Not if you follow our safe DMARC rollout. We tighten protection in steps, only when your real email is passing.

Can you change our DNS for us?#

Not yet. You copy and paste a few records; we check them within seconds. We never ask for your DNS login.

Do I have to upload files every year?#

No. We host your logo and certificate and swap in the renewed certificate automatically.

Pricing and billing#

How much does it cost?#

Checks are free. The logo-only plan is $899 and the logo + checkmark plan is $1,499, per domain per year, plus the certificate issuer's fee (about $750–$1,750 per year), shown separately before you pay. See Pricing.

What if I'm rejected?#

If the certificate issuer rejects your application, you get a full refund.

Can I try it first?#

Yes. All checks are free and need no account. Signed-in users can use test mode to go through every step without paying.

AI assistants#

Can my AI assistant do this for me?#

Yes. Paste "Add a verified VMC mark to my email domain using getverifiedinbox.com/get-started.md" into Claude, ChatGPT or Cursor. It can run checks, prepare your logo and track progress. You step in to pay, add DNS records and approve your logo. See MCP.

Is it safe to let an assistant do this?#

Assistants can't pay, can't change your DNS and need your confirmation for anything irreversible. See Security.