# Frequently asked questions

> Short answers to the questions we hear most.

## The basics

### What does VerifiedInbox do?

We get your company's logo shown next to your emails in Gmail and other inboxes that support [BIMI](https://getverifiedinbox.com/docs/glossary.md#bimi), and, with a registered trademark, Gmail's blue checkmark. We handle the checks, the logo file, the certificate, the setup, hosting, monitoring and renewals.

### Do I need to be technical?

No. Every step is explained in plain English, and the settings you add to your domain are copy-and-paste. You can share the DNS step with whoever manages your domain.

### Which inboxes show my logo?

Gmail shows your logo, plus the blue checkmark with a [VMC](https://getverifiedinbox.com/docs/glossary.md#vmc). Other inboxes that support BIMI, including Apple Mail and Yahoo Mail, can show your logo too; each provider sets its own rules.

### Is the checkmark guaranteed?

No one can guarantee it: Gmail decides what to show. We make sure everything on your side is correct and stays that way.

### Can I use my @gmail.com (or Outlook, iCloud…) address?

No. Shared email domains belong to the provider, and the logo shown for them is the provider's. You need your own domain, like yourcompany.com.

## Eligibility and trademarks

### What do I need for the blue checkmark?

Your own domain, a registered trademark for your logo (US Patent and Trademark Office in our first release) and email security settings at enforcement. See [VMC vs CMC](https://getverifiedinbox.com/docs/vmc-vs-cmc.md).

### My logo isn't trademarked. What can I do?

If your logo has been public for at least 12 months, you can get the logo without the checkmark ([CMC](https://getverifiedinbox.com/docs/glossary.md#cmc)). You can also file a trademark through our service: email [trademark@getverifiedinbox.com](mailto:trademark@getverifiedinbox.com).

### We're a new company with a new logo.

You may not be eligible yet. We'll show you what's missing, tell you when you're likely to qualify and email you when you do. See [Eligibility](https://getverifiedinbox.com/docs/eligibility.md).

## Setup

### How long does it take?

The free checks take about a minute. After payment, the certificate issuer's checks usually take from a few days to a few weeks.

### Will this break my email?

Not if you follow our [safe DMARC rollout](https://getverifiedinbox.com/docs/dns-records.md#safe-dmarc-rollout). We tighten protection in steps, only when your real email is passing.

### Can you change our DNS for us?

Not yet. You copy and paste a few records; we check them within seconds. We never ask for your DNS login.

### Do I have to upload files every year?

No. We host your logo and certificate and swap in the renewed certificate automatically.

## Pricing and billing

### How much does it cost?

Checks are free. The logo-only plan is $899 and the logo + checkmark plan is $1,499, per domain per year, plus the certificate issuer's fee (about $750–$1,750 per year), shown separately before you pay. See [Pricing](https://getverifiedinbox.com/pricing.md).

### What if I'm rejected?

If the certificate issuer rejects your application, you get a full refund.

### Can I try it first?

Yes. All checks are free and need no account. Signed-in users can use [test mode](https://getverifiedinbox.com/docs/test-mode.md) to go through every step without paying.

## AI assistants

### Can my AI assistant do this for me?

Yes. Paste *"Add a verified VMC mark to my email domain using getverifiedinbox.com/get-started.md"* into Claude, ChatGPT or Cursor. It can run checks, prepare your logo and track progress. You step in to pay, add DNS records and approve your logo. See [MCP](https://getverifiedinbox.com/docs/mcp.md).

### Is it safe to let an assistant do this?

Assistants can't pay, can't change your DNS and need your confirmation for anything irreversible. See [Security](https://getverifiedinbox.com/docs/security.md).